Spectrum Center is adopting a mobile ticket initiative to ensure the safety and security of tickets. Some of the benefits of mobile tickets are:

• Quicker entry into the arena
• The ability to manage, transfer or sell your tickets via smartphone
• Reduces the risk of lost/stolen tickets and discourages the distribution of counterfeit tickets.

No. We are replacing the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry.

We ask the guest to visit Ticket Resolution at the Arena on event day.

The recipient can accept their tickets via computer, however they will need to go to the Ticket Office at Spectrum Center on Game Day. A printed ticket will NOT be available prior to Game Day. It is also important that the recipient accepts their tickets prior to arriving at Spectrum Center to avoid delay.

Ensure that the recipient has received the “Accept Tickets” email. If they have not, you’ll need to cancel the transfer and resend it. Make sure their email address is spelled correctly when transferring. If they have received the “Accept Tickets” email, refer them to our Mobile Ticket Guide.

We ask the guest to visit Ticket Resolution at the Arena on event day.

No. Screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the CSF App, or on the Account Manager page on your phone’s browser, or from your “Apple Wallet” (if you have an iPhone).

Everyone will have to download the Charlotte Sports Foundation App to have their tickets on their mobile device.

Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone’s Wallet or Passbook prior to game day.

Some Androids do not have the ability to add to the mobile wallet at this point. You can find your barcode using the CSF Mobile App. You can also log on to your Account Manager using the web browser.

You can always access your tickets via your phone’s mobile browser. You can login and access your tickets via your Account Manager.

The process to transfer a ticket has not changed. However, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.

Every fan needs to present a ticket to enter the Spectrum Center. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.

Yes, there is no limit to the amount of times a ticket can be transferred.

Once the ticket is in your mobile wallet it will be scanned by a reader – you will not see a barcode once the ticket is in your mobile wallet.

Once you are logged into your account, select your mobile ticket and click “Ticket Details” to see the individual ticket price.

You can transfer multiple games to the same person all at once. Visit our mobile ticket guide for instructions on bulk transferring.

You have most likely logged in using an email address that is not associated with your account. Try logging in with an alternative email address. If the issue still persists – please contact the Ticket Office.

No, each day will have its own ticket. A night one ticket will grant entry to games 1 & 2 and a night two ticker will grant entry to games 3 & 4. Each ticket can only be scanned once, so there is no re-entry.

Please see our Health and Safety page for more detail

TBD

There is no Ticket Office open on event day. There are only ticket resolution areas to the side of gate entrances to assist with ticketing issues.

TBD

Gates open at 5:30 PM on Tuesday and 5:00 PM on Wednesday.

Yes, Spectrum Center has a variety of food and beverage options.

Levy is the food service provider at Spectrum Center, offering guests a variety of traditional fan favorites such as char-grilled hamburgers, hot dogs with regional toppings, nachos and pizza. Visit our Concourse Dining page for more information!

Night one: 7:00 PM and 9:30 PM

Night two: 6:30 PM and 9:00 PM

The main entrance is the Trade Street Entrance. Ticket holders for the Club and Suite levels should enter through the Bank of America 5th Street Executive Entrance.

All guests entering Spectrum Center for an event are subject to screening, which may range from visual inspection and bag inspections to screenings by a metal detector or a pat-down search conducted by arena security personnel.

Spectrum Center is a smoke-free facility. The policy is highly enforced and prohibits the use of and/or bringing any smoking products such as cigarettes, electronic cigarettes, cigars, vape pens and pipes within the arena. If confiscated, arena staff will not be responsible for holding any smoking products or prohibited items.

Prohibited items include, but are not limited to:

• Large Banners and Flags: Items that are affixed to a pole or stick made of wood, metal, plastic or any other hard material and that are more than 18 inches in length
• Whistles, foghorns, airhorns or plastic horns, such as vuvuzelas and didgeridoos
• Laser pointers or any similar devices
• Items intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pinwheels or umbrellas
• Any weapons or items that can be used with the intent to inflict damage of hard, including guns and knives
• Cigarettes, electronic cigarettes, cigars, vape pens and pipes
• iPads or Tablets
• Aerosol cans
• Fireworks
• Frisbees
• Mace or Pepper Spray
• Poles, selfie-sticks or missile-like objects that can be thrown
• Strollers
• Tripods
• Umbrellas
• Beach balls
• Bats and clubs
• Skateboards or hoverboards
• Illegal substances

In an effort to reduce wait times upon entering the arena, Spectrum Center has a no bag policy, though exceptions will be made for purses smaller than 10”X10”X4”. We recommend not bringing a bag/purse as they will be required to go through an x-ray machine prior to entering, which leads to longer wait times.

ATMs are located outside sections 102, 111 and 201. In addition, as Spectrum Center is now a 100% cashless experience at all concession stands and retail locations, there are reverse ATM kiosks located in the Box Office lobby and outside sections 102 and 210 for guests to convert cash to a prepaid debit card that can be used anywhere inside or outside the arena.​

Still photography using a camera lens of six inches or less is allowed. Audio and video recording is prohibited during most events at Spectrum Center.

There are several public elevators and escalators available for use. A public elevator is located in the Main Lobby at the Trade Street entrance. For ticket holders who enter through the Bank of America 5th Street Executive Entrance, there are elevators to the Event Level (for Hardwood Club and Crown Club ticket holders), Founders Level and Suite Level.

Escalators are located in the Main Lobby at the Trade Street entrance, as well as outside sections 104 and 115 for access to the Upper Level.

No outside food, beverages, coolers, bottles or cans may be brought into the arena. There are limited exceptions for guests with medical needs.