All entry to Bank of America events require mobile tickets, as PDF tickets will no longer be valid for entry. All users, both multiple-game and single-game ticket buyers, can access and manage their tickets through the free Charlotte Sports Foundation Mobile App with screen shares below. Mobile ticketing will allow ticket holders to conveniently manage, transfer (forward), or sell tickets and will aid in efforts to reduce the risk of lost or counterfeit tickets. Learn more about our ticketing terms and conditions here.
Why do we have to use mobile tickets?
Bank of America Stadium is adopting a mobile ticket initiative to ensure the safety and security of tickets. Some of the benefits of mobile tickets are:
Can I still print my tickets from home?
No. We are replacing the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry.
What if I don’t have a smartphone?
If you do not have a smartphone, you will need to go to the Ticket Office at Bank of America Stadium on Game Day. A printed ticket will NOT be available prior to Game Day.
What if I transfer my ticket(s) to someone who does not have a smartphone?
The recipient can accept their tickets via computer, however they will need to go to the Ticket Office at Bank of America Stadium on Game Day. A printed ticket will NOT be available prior to Game Day. It is also important that the recipient accepts their tickets prior to arriving at Bank of America Stadium to avoid delay.
I’ve sent my tickets to someone and they can’t accept them. What do I do?
Ensure that the recipient has received the “Accept Tickets” email. If they have not, you’ll need to cancel the transfer and resend it. Make sure their email address is spelled correctly when transferring. If they have received the “Accept Tickets” email, refer them to our Mobile Ticket Guide.
What if I my phone dies or is broken on game day?
Please visit one of our Customer Service windows at the Ticket Office for resolution. You’ll need a photo ID of the owner of the ticket(s).
Can I use a screenshot of my ticket to enter Bank of America Stadium?
No. Screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the CSF App, or on the Account Manager page on your phone’s browser, or from your “Apple Wallet” (if you have an iPhone).
When I send my ticket(s) to someone else, do they have to download the Charlotte Sports Foundation App?
Everyone will have to download the Charlotte Sports Foundation App to have their tickets on their mobile device.
Can I have multiple tickets on a single phone?
Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone’s Wallet or Passbook prior to game day.
I have an Android and cannot add my ticket to my mobile wallet, how do I get in the stadium?
Some Androids do not have the ability to add to the mobile wallet at this point. You can find your barcode using the CSF Mobile App. You can also log on to your Account Manager using the web browser.
My phone does not allow me to download the Charlotte Sports Foundation Mobile App. How do I access my tickets?
You can always access your tickets via your phone’s mobile browser. You can login and access your tickets via your Account Manager.
I have routinely transferred tickets to friends/coworkers in the past. Has that process changed?
The process to transfer a ticket has not changed. However, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.
What if my entire party is not with me when I enter Bank of America Stadium?
Every fan needs to present a ticket to enter Bank of America Stadium. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.
Once I transfer my tickets to someone can they transfer to someone else?
Yes, there is no limit to the amount of times a ticket can be transferred.
Why don’t I see a barcode when I add the ticket to my mobile wallet?
Once the ticket is in your mobile wallet it will be scanned by a reader – you will not see a barcode once the ticket is in your mobile wallet.
Where can I see the individual ticket prices?
Once you are logged into your account, select your mobile ticket and click ‘Ticket Details’ to see the individual ticket price.
What if I need to transfer more than one game to the same recipient?
You can transfer multiple games to the same person all at once. Visit our mobile ticket guide for instructions on bulk transferring.
I have logged into my account and it says I don’t have any tickets, what is going on?
You have most likely logged in using an email address that is not associated with your account. Try logging in with an alternative email address. If the issue still persists – please contact the Ticket Office.
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