Bank of America Stadium is adopting a mobile ticket initiative to ensure the safety and security of tickets. Some of the benefits of mobile tickets are:

• Quicker entry into the stadium
• The ability to manage, transfer or sell your tickets via smartphone
• Reduces the risk of lost/stolen tickets and discourages the distribution of counterfeit tickets.

No. We are replacing the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry.

If you do not have a smartphone, you will need to go to the Ticket Office at Bank of America Stadium on Game Day. A printed ticket will NOT be available prior to Game Day.

The recipient can accept their tickets via computer, however they will need to go to the Ticket Office at Bank of America Stadium on Game Day. A printed ticket will NOT be available prior to Game Day. It is also important that the recipient accepts their tickets prior to arriving at Bank of America Stadium to avoid delay.

Ensure that the recipient has received the “Accept Tickets” email. If they have not, you’ll need to cancel the transfer and resend it. Make sure their email address is spelled correctly when transferring. If they have received the “Accept Tickets” email, refer them to our Mobile Ticket Guide.

Please visit one of our Customer Service windows at the Ticket Office for resolution. You’ll need a photo ID of the owner of the ticket(s).

No. Screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the CSF App, or on the Account Manager page on your phone’s browser, or from your “Apple Wallet” (if you have an iPhone).

Everyone will have to download the Charlotte Sports Foundation App to have their tickets on their mobile device.

Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone’s Wallet or Passbook prior to game day.

Some Androids do not have the ability to add to the mobile wallet at this point. You can find your barcode using the CSF Mobile App. You can also log on to your Account Manager using the web browser.

You can always access your tickets via your phone’s mobile browser. You can login and access your tickets via your Account Manager.

The process to transfer a ticket has not changed. However, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.

Every fan needs to present a ticket to enter Bank of America Stadium. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.

Yes, there is no limit to the amount of times a ticket can be transferred.

Once the ticket is in your mobile wallet it will be scanned by a reader – you will not see a barcode once the ticket is in your mobile wallet.

Once you are logged into your account, select your mobile ticket and click ‘Ticket Details’ to see the individual ticket price.

You can transfer multiple games to the same person all at once. Visit our mobile ticket guide for instructions on bulk transferring.

You have most likely logged in using an email address that is not associated with your account. Try logging in with an alternative email address. If the issue still persists – please contact the Ticket Office.

The Main Ticket Office is located on the southeast side of the stadium on Mint Street between the South and East gate entrances. Will Call will open at 9:00 AM and will close during 3^rd quarter of the game.

6:30 PM

Kick-Off is 8:00 PM.

Yes, beer can be purchased within the stadium, on all levels. Wine and spirits are available on club level.

There are three entrances to enter the stadium. The North Gate is located off of Graham Street, the East Gate is located on Mint Street and the South Gate is located off of Morehead Street. Please note that wait time lines may vary between gates.

The closest entrance to 340 is the South Gate located off of Morehead Street and the closest entrance to 313 is the North Gate located off of Graham Street.

Smoking is not permitted in the stadium.

No, they are not permitted.

To ensure that all fans have a safe and enjoyable visit to Bank of America Stadium, the following items are NOT PERMITTED in the stadium:

• Alcoholic beverages
• All balls, including footballs of any size
• All non-transparent bags or items, including backpacks, binocular/camera cases, cinch bags, computer bags, diaper bags, fanny packs, purses larger than 4.5″ x 6.5″, etc.
• Baby seats
• Balloons
• Coolers or containers, including cans and bottles
• Explosives
• Fireworks
• Folding chairs
• Food and beverages, except two (2) sealed plastic non-flavored water bottles per person
• Horns, bells, whistles and other noise makers
• Illegal drugs
• Laptops
• Laser pointers
• Pets, except service animals assisting those with disabilities
• Seat cushions with covers, zippers, clasps, pockets or any other device that would allow concealment of any item
• Selfie Sticks
• Strollers
• Umbrellas
• Video equipment
• Vuvuzelas
• Weapons of any kind and size, including guns, knives, scissors and those carried with a permit
• Other items that in the judgment of stadium management pose a safety hazard or diminish the enjoyment of an event by other patrons

Prohibited items that are discovered during security inspections at the stadium entrances must be either returned to the owner’s vehicle or discarded. Unlawful items that are discovered during security inspections are subject to confiscation, and the person in possession of those items may be denied entrance into the stadium and is subject to arrest. Any prohibited item discovered inside the stadium is subject to confiscation.

A ‘clear bag’ policy will be enforced. Bank of America Stadium encourages fans to refrain from bringing any type of bag to the game. Mirroring the policy that’s in place at NFL games, fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

• Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.”
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Small clutch bags, approximately the size of a hand, or 4.5″ x 6.5″ with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.

An exception will be made for medically necessary items after proper inspection at the gate.